---
title: Почему я получил(а) не все товары, которые я запросил(а) в приложении?
description: Список товаров, заказанных в магазины, подтверждается на уровне главного офиса.
---

[Перейти к содержимому](https://help.nextail.co/ru/legacy/почему-я-получила-не-все-товары-которые-я-запросила-в-приложении#main-content)

- [Русский](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D1%87%D0%B5%D0%BC%D1%83-%D1%8F-%D0%BF%D0%BE%D0%BB%D1%83%D1%87%D0%B8%D0%BB%D0%B0-%D0%BD%D0%B5-%D0%B2%D1%81%D0%B5-%D1%82%D0%BE%D0%B2%D0%B0%D1%80%D1%8B-%D0%BA%D0%BE%D1%82%D0%BE%D1%80%D1%8B%D0%B5-%D1%8F-%D0%B7%D0%B0%D0%BF%D1%80%D0%BE%D1%81%D0%B8%D0%BB%D0%B0-%D0%B2-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B8)
- [English](https://help.nextail.co/en/legacy/why-havent-i-received-all-the-products-i-requested-with-the-app)
- [Español](https://help.nextail.co/es/legacy/por-qué-no-he-recibido-todos-los-productos-que-he-solicitado-a-través-de-la-app)

Русский

Показать подменю для переводов

![Nextail-logo-rojo (5).png\]](https://help.nextail.co/hs-fs/hubfs/Emails/Nextail-logo-rojo%20(5).png?height=31&name=Nextail-logo-rojo%20(5).png)

Открыть основную навигацию

Закрыть основную навигацию

- - [Русский](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D1%87%D0%B5%D0%BC%D1%83-%D1%8F-%D0%BF%D0%BE%D0%BB%D1%83%D1%87%D0%B8%D0%BB%D0%B0-%D0%BD%D0%B5-%D0%B2%D1%81%D0%B5-%D1%82%D0%BE%D0%B2%D0%B0%D1%80%D1%8B-%D0%BA%D0%BE%D1%82%D0%BE%D1%80%D1%8B%D0%B5-%D1%8F-%D0%B7%D0%B0%D0%BF%D1%80%D0%BE%D1%81%D0%B8%D0%BB%D0%B0-%D0%B2-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B8)
    - [English](https://help.nextail.co/en/legacy/why-havent-i-received-all-the-products-i-requested-with-the-app)
    - [Español](https://help.nextail.co/es/legacy/por-qué-no-he-recibido-todos-los-productos-que-he-solicitado-a-través-de-la-app)

  Русский
  
  Показать подменю для переводов
- [Посетите nextail.co](https://nextail.co/)

[Посетите nextail.co](https://nextail.co/)

 Как мы можем вам помочь?

- Результаты отсутствуют, так как поле поиска является пустым.

1. [База знаний](https://help.nextail.co/ru/legacy?hsLang=ru)
2. [Мобильное приложение](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru)
3. [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)

# Почему я получил(а) не все товары, которые я запросил(а) в приложении?

## Список товаров, заказанных в магазины, подтверждается на уровне главного офиса.

Если вы получили не все запрошенные товары, рекомендуем вам обратиться в соответствующее подразделение своей компании.

- [Библиотека видео](https://help.nextail.co/ru/legacy/%D0%B1%D0%B8%D0%B1%D0%BB%D0%B8%D0%BE%D1%82%D0%B5%D0%BA%D0%B0-%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE?hsLang=ru)
- [Первичное Размещение](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B2%D0%B8%D1%87%D0%BD%D0%BE%D0%B5-%D1%80%D0%B0%D0%B7%D0%BC%D0%B5%D1%89%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#main-content)

    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B2%D0%B8%D1%87%D0%BD%D0%BE%D0%B5-%D1%80%D0%B0%D0%B7%D0%BC%D0%B5%D1%89%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
    - [Гид пользователя](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B2%D0%B8%D1%87%D0%BD%D0%BE%D0%B5-%D1%80%D0%B0%D0%B7%D0%BC%D0%B5%D1%89%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#%D0%B3%D0%B8%D0%B4-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F)
    - [Cтатьи](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B2%D0%B8%D1%87%D0%BD%D0%BE%D0%B5-%D1%80%D0%B0%D0%B7%D0%BC%D0%B5%D1%89%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#c%D1%82%D0%B0%D1%82%D1%8C%D0%B8)
- [Подсортировка](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D0%B4%D1%81%D0%BE%D1%80%D1%82%D0%B8%D1%80%D0%BE%D0%B2%D0%BA%D0%B0?hsLang=ru#main-content)

    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D0%B4%D1%81%D0%BE%D1%80%D1%82%D0%B8%D1%80%D0%BE%D0%B2%D0%BA%D0%B0?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
    - [Статьи](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D0%B4%D1%81%D0%BE%D1%80%D1%82%D0%B8%D1%80%D0%BE%D0%B2%D0%BA%D0%B0?hsLang=ru#%D1%81%D1%82%D0%B0%D1%82%D1%8C%D0%B8)
    - [Руководства пользователя](https://help.nextail.co/ru/legacy/%D0%BF%D0%BE%D0%B4%D1%81%D0%BE%D1%80%D1%82%D0%B8%D1%80%D0%BE%D0%B2%D0%BA%D0%B0?hsLang=ru#%D1%80%D1%83%D0%BA%D0%BE%D0%B2%D0%BE%D0%B4%D1%81%D1%82%D0%B2%D0%B0-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F)
- [Переброски](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B5%D0%B1%D1%80%D0%BE%D1%81%D0%BA%D0%B8?hsLang=ru#main-content)

    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B5%D0%B1%D1%80%D0%BE%D1%81%D0%BA%D0%B8?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
    - [Руководства пользователя](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B5%D0%B1%D1%80%D0%BE%D1%81%D0%BA%D0%B8?hsLang=ru#%D1%80%D1%83%D0%BA%D0%BE%D0%B2%D0%BE%D0%B4%D1%81%D1%82%D0%B2%D0%B0-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F)
    - [Статьи](https://help.nextail.co/ru/legacy/%D0%BF%D0%B5%D1%80%D0%B5%D0%B1%D1%80%D0%BE%D1%81%D0%BA%D0%B8?hsLang=ru#%D1%81%D1%82%D0%B0%D1%82%D1%8C%D0%B8)
- [Мобильное приложение](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#main-content)

    - [.](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru)
    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
    - [гид пользователя](https://help.nextail.co/ru/legacy/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5?hsLang=ru#%D0%B3%D0%B8%D0%B4-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F)
- [Бизнес-аналитика](https://help.nextail.co/ru/legacy/%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%B0%D0%BD%D0%B0%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0?hsLang=ru#main-content)

    - [Статьи](https://help.nextail.co/ru/legacy/%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%B0%D0%BD%D0%B0%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0?hsLang=ru#%D1%81%D1%82%D0%B0%D1%82%D1%8C%D0%B8)
    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%B0%D0%BD%D0%B0%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
    - [Руководства пользователя](https://help.nextail.co/ru/legacy/%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%B0%D0%BD%D0%B0%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0?hsLang=ru#%D1%80%D1%83%D0%BA%D0%BE%D0%B2%D0%BE%D0%B4%D1%81%D1%82%D0%B2%D0%B0-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F)
- [Логика оптимизации Nextail](https://help.nextail.co/ru/legacy/%D0%BB%D0%BE%D0%B3%D0%B8%D0%BA%D0%B0-%D0%BE%D0%BF%D1%82%D0%B8%D0%BC%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D0%B8-nextail?hsLang=ru#main-content)

    - [Часто задаваемые вопросы](https://help.nextail.co/ru/legacy/%D0%BB%D0%BE%D0%B3%D0%B8%D0%BA%D0%B0-%D0%BE%D0%BF%D1%82%D0%B8%D0%BC%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D0%B8-nextail?hsLang=ru#%D1%87%D0%B0%D1%81%D1%82%D0%BE-%D0%B7%D0%B0%D0%B4%D0%B0%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%B2%D0%BE%D0%BF%D1%80%D0%BE%D1%81%D1%8B)
- [Устранение неисправностей](https://help.nextail.co/ru/legacy/%D1%83%D1%81%D1%82%D1%80%D0%B0%D0%BD%D0%B5%D0%BD%D0%B8%D0%B5-%D0%BD%D0%B5%D0%B8%D1%81%D0%BF%D1%80%D0%B0%D0%B2%D0%BD%D0%BE%D1%81%D1%82%D0%B5%D0%B9?hsLang=ru)
- [глоссарий](https://help.nextail.co/ru/legacy/%D0%B3%D0%BB%D0%BE%D1%81%D1%81%D0%B0%D1%80%D0%B8%D0%B9?hsLang=ru)

[![Nextail Logo](https://help.nextail.co/hs-fs/hubfs/Nextail-logo-red.png?width=140&height=33&name=Nextail-logo-red.png "Nextail Logo")](https://nextail.co/)

База знаний Nextail

<https://nextail.co/contact> <https://blog.nextail.co/>

Copyright © 2026, Nextail Labs SLU