Support procedures
Below are the different options you have available for seeking support from Nextail.
How to get help
Contact Support:
-
- Email: customerexperience@nextail.co
- In-app chat: Available through the "Help" section in the Nextail platform
Support Ticket Process
- Issue reported via email, chat or directly from our Customer Portal
- Support ticket created and assigned a unique ID
- Acknowledgment sent to customer
- Issue investigation and resolution
- Resolution communicated to customer
- Customer confirmation of resolution
- Ticket closed
User Management
To add or modify user accounts raise a New User request directly from our Customer Portal indicating:
- User's full name
- Email address
- Required access level (Store/HQ)
- Required permissions
Need additional help? Email customerexperience@nextail.co
