--- title: Why do I receive a “Activation link no longer valid” message when I try to log in for the first time? description: Why do I receive a “Activation link no longer valid” message when I try to log in for the first time? --- [Skip to content](https://help.nextail.co/en/why-do-i-receive-a-activation-link-no-longer-valid-message-when-i-try-to-log-in-for-the-first-time#main-content) [![Nextail Logo](https://help.nextail.co/hs-fs/hubfs/Nextail-logo-red.png?width=140&height=33&name=Nextail-logo-red.png)](https://help.nextail.co/legals?hsLang=en) Open main navigation Close main navigation - [Contact us](https://nextail.co/contact) [Contact us](https://nextail.co/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.nextail.co/en?hsLang=en) 2. [Account Help](https://help.nextail.co/en/account-help?hsLang=en) # Why do I receive a “Activation link no longer valid” message when I try to log in for the first time? The activation link sent to your email during account creation will expire in 30 days. ![Screenshot 2025-06-11 at 10.51.35](https://help.nextail.co/hs-fs/hubfs/Screenshot%202025-06-11%20at%2010.51.35.png?width=468&height=227&name=Screenshot%202025-06-11%20at%2010.51.35.png) If you try to use expired link you will receive following message:   ![Screenshot 2025-06-11 at 10.49.08](https://help.nextail.co/hs-fs/hubfs/Screenshot%202025-06-11%20at%2010.49.08.png?width=327&height=357&name=Screenshot%202025-06-11%20at%2010.49.08.png)   If you experience this situation, you can reach our support team via email at login\_sso\_support@nextail.co and we will send a new activation link to your email. - [First Allocation](https://help.nextail.co/en/first-allocation?hsLang=en#main-content) - [Introduction](https://help.nextail.co/en/first-allocation?hsLang=en#introduction) - [Demand Forecast Logic - First Allocation](https://help.nextail.co/en/first-allocation?hsLang=en#demand-forecast-logic-first-allocation) - [Optimization Logic - First Allocation](https://help.nextail.co/en/first-allocation?hsLang=en#optimization-logic-first-allocation) - [Launching a Scenario](https://help.nextail.co/en/first-allocation?hsLang=en#launching-a-scenario) - [Reviewing a Scenario](https://help.nextail.co/en/first-allocation?hsLang=en#reviewing-a-scenario) - [Replenishment](https://help.nextail.co/en/replenishment?hsLang=en#main-content) - [Introduction](https://help.nextail.co/en/replenishment?hsLang=en#introduction) - [Demand Forecast logic](https://help.nextail.co/en/replenishment?hsLang=en#demand-forecast-logic) - [Optimization logic](https://help.nextail.co/en/replenishment?hsLang=en#optimization-logic) - [Launching a Scenario](https://help.nextail.co/en/replenishment?hsLang=en#launching-a-scenario) - [Reviewing a Scenario](https://help.nextail.co/en/replenishment?hsLang=en#reviewing-a-scenario) - [FAQs](https://help.nextail.co/en/replenishment?hsLang=en#faqs) - [Store Transfers](https://help.nextail.co/en/store-transfers?hsLang=en#main-content) - [Introduction](https://help.nextail.co/en/store-transfers?hsLang=en#introduction) - [Demand Forecast logic](https://help.nextail.co/en/store-transfers?hsLang=en#demand-forecast-logic) - [Optimization logic](https://help.nextail.co/en/store-transfers?hsLang=en#optimization-logic) - [Launching a Scenario](https://help.nextail.co/en/store-transfers?hsLang=en#launching-a-scenario) - [Reviewing a Scenario](https://help.nextail.co/en/store-transfers?hsLang=en#reviewing-a-scenario) - [FAQs](https://help.nextail.co/en/store-transfers?hsLang=en#faqs) - [Master Data & Daily Data](https://help.nextail.co/en/master-data-daily-data?hsLang=en#main-content) - [FAQs](https://help.nextail.co/en/master-data-daily-data?hsLang=en#faqs) - [Daily Data](https://help.nextail.co/en/master-data-daily-data?hsLang=en#daily-data) - [Business Intelligence](https://help.nextail.co/en/business-intelligence?hsLang=en#main-content) - [Dashboards](https://help.nextail.co/en/business-intelligence?hsLang=en#dashboards) - [Relevant Metrics](https://help.nextail.co/en/business-intelligence?hsLang=en#relevant-metrics) - [FAQs](https://help.nextail.co/en/business-intelligence?hsLang=en#faqs) - [Transversal](https://help.nextail.co/en/transversal?hsLang=en#main-content) - [Demand Forecast](https://help.nextail.co/en/transversal?hsLang=en#demand-forecast) - [Optimization](https://help.nextail.co/en/transversal?hsLang=en#optimization) - [Categories](https://help.nextail.co/en/transversal?hsLang=en#categories) - [Mobile App](https://help.nextail.co/en/mobile-app?hsLang=en#main-content) - [Introduction](https://help.nextail.co/en/mobile-app?hsLang=en#introduction) - [Functionalities](https://help.nextail.co/en/mobile-app?hsLang=en#functionalities) - [FAQs](https://help.nextail.co/en/mobile-app?hsLang=en#faqs) - [Account Help](https://help.nextail.co/en/account-help?hsLang=en) - [Service & Solution](https://help.nextail.co/en/service-solution?hsLang=en#main-content) - [Solution specifications](https://help.nextail.co/en/service-solution?hsLang=en#solution-specifications) - [Implementation process](https://help.nextail.co/en/service-solution?hsLang=en#implementation-process) - [Data requirements](https://help.nextail.co/en/service-solution?hsLang=en#data-requirements) - [Service Levels](https://help.nextail.co/en/service-solution?hsLang=en#service-levels) - [Support](https://help.nextail.co/en/service-solution?hsLang=en#support) - [Terms & Conditions](https://help.nextail.co/en/terms-conditions?hsLang=en) [![Nextail Logo](https://help.nextail.co/hs-fs/hubfs/Nextail-logo-red.png?width=140&height=33&name=Nextail-logo-red.png "Nextail Logo")](https://nextail.co/) c/Belalcázar 14, 28006 Madrid, Spain Copyright © 2025, Nextail Labs SLU