---
title: Why do I get a message saying “Unable to sign in” when I am trying to access Nextail?
description: If you entered your email or password incorrectly you will see the following message:
---

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# Why do I get a message saying “Unable to sign in” when I am trying to access Nextail?

## If you entered your email or password incorrectly you will see the following message:

![Screenshot 2025-06-11 at 10.43.35](https://help.nextail.co/hs-fs/hubfs/Screenshot%202025-06-11%20at%2010.43.35.png?width=359&height=82&name=Screenshot%202025-06-11%20at%2010.43.35.png)

Please make sure there are no extra letters, signs, spaces in your email.

If you don't remember your password please follow the instructions ["How do I reset my password"](https://help.nextail.co/en/how-do-i-reset-my-password?hsLang=en)

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