---
title: What do I do if my account is blocked?
description: After introducing several incorrect passwords, the user account may be blocked for some minutes
---

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# What do I do if my account is blocked?

## After introducing several incorrect passwords, the user account may be blocked for some minutes

![Account is locked](https://help.nextail.co/hs-fs/hubfs/Account%20is%20locked.png?width=688&height=191&name=Account%20is%20locked.png)

 

You can wait some minutes and try again. If it doesn't help, write your email when asked for it and click on Next as shown in the screenshot

 

![PromptEmail](https://help.nextail.co/hs-fs/hubfs/Knowledge%20Base%20Import/PromptEmail.png?width=502&height=622&name=PromptEmail.png)

Then the system will promp you for the password. Now you can request a password change by clicking on "Forgot password?", as shown in the screenshot

![PromptPassword](https://help.nextail.co/hs-fs/hubfs/Knowledge%20Base%20Import/PromptPassword.png?width=502&height=662&name=PromptPassword.png)

For more details please follow the instructions [here](https://help.nextail.co/en/how-do-i-reset-my-password?hsLang=en)

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