--- title: How do I reset my password? description: With our SSO login method, you don't have to enter your password every time and you can log in more securely.  --- [Skip to content](https://help.nextail.co/en/legacy/how-do-i-reset-my-password#main-content) - [English](https://help.nextail.co/en/legacy/how-do-i-reset-my-password) - [Español](https://help.nextail.co/es/legacy/cómo-puedo-restablecer-mi-contraseña) - [Français](https://help.nextail.co/fr/legacy/comment-réinitialiser-mon-mot-de-passe) - [Русский](https://help.nextail.co/ru/legacy/как-сбросить-пароль) English Show submenu for translations ![Nextail-logo-rojo (5).png\]](https://help.nextail.co/hs-fs/hubfs/Emails/Nextail-logo-rojo%20(5).png?height=31&name=Nextail-logo-rojo%20(5).png) Open main navigation Close main navigation - - [English](https://help.nextail.co/en/legacy/how-do-i-reset-my-password) - [Español](https://help.nextail.co/es/legacy/cómo-puedo-restablecer-mi-contraseña) - [Français](https://help.nextail.co/fr/legacy/comment-réinitialiser-mon-mot-de-passe) - [Русский](https://help.nextail.co/ru/legacy/как-сбросить-пароль) English Show submenu for translations - [Visit nextail.co](https://nextail.co/) [Visit nextail.co](https://nextail.co/) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base (Legacy)](https://help.nextail.co/en/legacy?hsLang=en) 2. [Account Troubleshooting](https://help.nextail.co/en/legacy/account-troubleshooting?hsLang=en) # How do I reset my password? ## With our SSO login method, you don't have to enter your password every time and you can log in more securely. Beware: Your account can be blocked if you try to log in unsuccessfully several times. [What do I do if my account is blocked](https://help.nextail.co/en/what-do-i-do-if-my-account-is-blocked?hsLang=en) In order to reset your password you should follow these steps, depending on the platform you're in: If you're logging in via the website: 1\) First, you will be asked for your Username (Your email): ![](https://help.nextail.co/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction36159020486original3x4KZXXAOHM2z7TB6p1dDXhYhoBMVWX8Dw.png) 2\) You wil be asked for your password. In this screen, you should click on "**Forgot Password?**" at the bottom: ![](https://help.nextail.co/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction36159024975originalwJ17uKfQz0i_jFF36Lul-fCqMUVeJ6Dcuw.png) 3\) Simply click the "Send me an email" button and follow the instructions you will see int he email (Make sure to check your Spam folder if you're unable to find it). ![](https://help.nextail.co/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction36159024954originalPAs4PJRFD9Z71sEl1nMGmH8tEAVxKDvDLw.png) #### **If you're logging in via the mobile app:** The steps will be the same as above, however, you will have the following screen when you open the app. Here, you should **enter the name of your company,** and then you may follow the steps above. ![IMG\_9504](https://help.nextail.co/hs-fs/hubfs/IMG_9504.png?width=317&height=687&name=IMG_9504.png) #### **If you're still having issues:** You can create a "Reset password" request in our [portal](https://nextail.atlassian.net/servicedesk/customer/portal/7) following the next steps: [How do I request help](https://help.nextail.co/en/how-can-i-request-help?hsLang=en) You can also send an email directly to [login\_sso\_support@nextail.co](mailto:login_sso_support@nextail.co) and the team will receive the ticket and process it. - [Video Library](https://help.nextail.co/en/legacy/video-library?hsLang=en) - [First Allocation](https://help.nextail.co/en/legacy/first-allocation?hsLang=en#main-content) - [Frequently asked questions](https://help.nextail.co/en/legacy/first-allocation?hsLang=en#frequently-asked-questions) - [User guides](https://help.nextail.co/en/legacy/first-allocation?hsLang=en#user-guides) - [Articles](https://help.nextail.co/en/legacy/first-allocation?hsLang=en#articles) - [Replenishment](https://help.nextail.co/en/legacy/replenishment?hsLang=en#main-content) - [Frequently asked questions](https://help.nextail.co/en/legacy/replenishment?hsLang=en#frequently-asked-questions) - [Articles](https://help.nextail.co/en/legacy/replenishment?hsLang=en#articles) - [User guides](https://help.nextail.co/en/legacy/replenishment?hsLang=en#user-guides) - [Store Transfers](https://help.nextail.co/en/legacy/store-transfers?hsLang=en#main-content) - [Frequently asked questions](https://help.nextail.co/en/legacy/store-transfers?hsLang=en#frequently-asked-questions) - [User guides](https://help.nextail.co/en/legacy/store-transfers?hsLang=en#user-guides) - [Articles](https://help.nextail.co/en/legacy/store-transfers?hsLang=en#articles) - [Buy](https://help.nextail.co/en/legacy/buy?hsLang=en#main-content) - [Frequently asked questions](https://help.nextail.co/en/legacy/buy?hsLang=en#frequently-asked-questions) - [Articles](https://help.nextail.co/en/legacy/buy?hsLang=en#articles) - [User Guides](https://help.nextail.co/en/legacy/buy?hsLang=en#user-guides) - [Reorder](https://help.nextail.co/en/legacy/reorder?hsLang=en#main-content) - [User Guide](https://help.nextail.co/en/legacy/reorder?hsLang=en#user-guide) - [Articles](https://help.nextail.co/en/legacy/reorder?hsLang=en#articles) - [Frequently Asked Questions](https://help.nextail.co/en/legacy/reorder?hsLang=en#frequently-asked-questions) - [Mobile App](https://help.nextail.co/en/legacy/mobile-app?hsLang=en#main-content) - [Articles](https://help.nextail.co/en/legacy/mobile-app?hsLang=en#articles) - [Frequently asked questions](https://help.nextail.co/en/legacy/mobile-app?hsLang=en#frequently-asked-questions) - [User guides](https://help.nextail.co/en/legacy/mobile-app?hsLang=en#user-guides) - [Business Intelligence](https://help.nextail.co/en/legacy/business-intelligence?hsLang=en#main-content) - [Articles](https://help.nextail.co/en/legacy/business-intelligence?hsLang=en#articles) - [Frequently asked questions](https://help.nextail.co/en/legacy/business-intelligence?hsLang=en#frequently-asked-questions) - [User Guides](https://help.nextail.co/en/legacy/business-intelligence?hsLang=en#user-guides) - [Nextail Optimization Logic](https://help.nextail.co/en/legacy/nextail-optimization-logic?hsLang=en#main-content) - [Frequently asked questions](https://help.nextail.co/en/legacy/nextail-optimization-logic?hsLang=en#frequently-asked-questions) - [Account Troubleshooting](https://help.nextail.co/en/legacy/account-troubleshooting?hsLang=en) - [Glossary of terms](https://help.nextail.co/en/legacy/glossary-of-terms?hsLang=en) [![Nextail Logo](https://help.nextail.co/hs-fs/hubfs/Nextail-logo-red.png?width=140&height=33&name=Nextail-logo-red.png "Nextail Logo")](https://nextail.co/) Nextail knowlede base Copyright © 2026, Nextail Labs SLU