Account Help

Step-by-step support for maintaining user access, resetting credentials, and managing account-level preferences.

• Login
• Edit my profile
• How do I reset my password?
• How can I change the language of the platform?
• What if I haven't received my log in details?
• Why do I receive a “Activation link no longer valid” message when I try to log in for the first time?
• Why do I get a message saying “Unable to sign in” when I am trying to access Nextail?
• Why does a pop-up message appear to upgrade the version of my browser when I log-in?
• What should I do if my account is blocked?
• What are the minimum requirements to install the mobile app?
• How can I request help?